Job Summary
We are hiring for a Customer Relationship Executive job in Mumbai Central. Candidate should have a minimum of 1 & Above years’ experience, gender will be Female & age not more than 38 years, and have Qualification B.COM /MBA /BA. This vacancy is for the Manufacturing industry.
Job Responsibilities
1. Maintain and strengthen client relationships to maximize business value.
2.Handle customer inquiries and prepare quotations.
3.Identify key contacts at potential clients and build strong business relationships.
4.Participate in client meetings to explain services and guide their choices.
5.Understand client challenges and propose suitable solutions.
6.Identify and pursue new business development opportunities.
7.Cross-sell and upsell to existing clients where possible.
8.Monitor competitor activities and provide insights for proactive client retention.
9.Ensure excellent customer service and resolve complaints professionally.
10.Support the sales team with documentation, coordination, and follow-ups.
Desired Candidate Profile
1. Excellent verbal and written communication skills.
2.Strong multitasking and organizational abilities.
3.Ability to prioritize and work under pressure.
4.Good customer service orientation with professionalism and confidentiality.
5.Ability to build relationships and work effectively in a team.
6.Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).
7.Minimum 2 years to Maximum 3 years of relevant experience.
Company Overview
XYZ is a stainless steel houseware and food-service product manufacturer with origins dating back to 1975, evolving from a domestic manufacturing operation into a global export-oriented business serving the hospitality and retail industries.
Core Business Areas
• Manufacturing and export of stainless steel kitchenware, food-service smallwares, and hospitality equipment
• Product development and OEM manufacturing for international clients
Industry Presence
• Serves global markets including North America, Europe, the Middle East, Africa, and Australia
• Strong presence in the HORECA segment as well as retail houseware distribution networks
Products / Services
• Broad product portfolio covering tabletop, table service, barware, beverage service, bakeware, professional cookware, kitchen utensils, and food storage solutions
• Specialized offerings for hotels, restaurants, catering services, and retail distributors
Operational Strength
• Integrated manufacturing infrastructure supported by skilled workforce and modern production processes
• In-house tooling capability enabling custom product development and client-specific
manufacturing requirements
Market Position / Growth
• Consistent expansion of product range and export footprint
• Focus on quality standards, operational transparency, and long-term customer partnerships to sustain international growth.